Frequently Asked Questions

Can I benefit from the advantages of Medicasure offers anywhere in Africa and elsewhere?

A priori, the patient is taken to a specialized hospital structure for the treatment of his pathology. Nevertheless, we have sufficiently widespread partner healthcare providers on the national territory. The main objective is to allow the patient to meet the care provider adapted to his health profile

Can I discuss with the patient's referring doctor?

Yes. The Medicasure doctor assigned to your loved one who receives care has a duty to provide you with the details of their care. However, it is advisable to systematically make an appointment of 15 minutes on average via this link https://medicasure.com/particuliers/rendez-vous

Can I subscribe if I am already insured or if I have health insurance?

Yes, you can. However, you can also decide to go through Medicasure so that all the care is paid for after checking the services and invoices.

When I subscribed for my affiliates, who pays the bills for the various healthcare providers who support them?

By logging into your subscriber space of your solution for monitoring your affiliates' care pathways https://medsurlink.com/login, you can access their file at any time.

If you are a Medicasure customer, do not hesitate to check your inbox or spam for emails from Medsurlink in order to have your username and password.

My loved one has already been followed in a local hospital. I am not happy with the current outcome and now want to enroll him in Medicasure for further treatment. Is it possible ?

It's possible. Our team will take care, if necessary, during the first contact with the patient, of recovering his various previous files (old notebooks, old examination results, etc.) for better organization of care.